Return & Refund Policy

Dead on arrival (DOA)

• Report a unit that does not work out of the box within 7 days of delivery.
• Request the return from Returns in your account, with the IMEI and a photo.
• After approval, send the unit with its original box, accessories and invoice.
• We replace the unit, or add a credit note to your account if stock is not available.

Wrong or damaged delivery

• Check the parcel in front of the courier. Report a wrong item or transit damage within 48 hours of delivery.

Faults after the DOA period

• These are handled by the brand's authorised service centre under the official warranty. Keep your tax invoice — it lists every IMEI.

What we cannot accept

• Units with physical or liquid damage, a broken seal caused after delivery, or a changed IMEI
• Units not bought from us (checked by IMEI)

Refunds

• Refunds for cancelled or returned orders are added to your account statement as a credit note.
• On request, we pay the balance back to your registered bank account within 7 working days after approval.
• Online and MFS charges are not refundable.